For Wells Fargo sync I get the message: "It looks like they have a message for you on their website...". There is no message on the WF side & have tried all steps listed

I have cleared all messages and alerts on the WF side and followed all suggestions from related posts, e.g. clearing browser cache, etc.  

My hunch is that this is related to the survey request that Wells Fargo has at the top of their new site - "Tell us what you think about the new Wells Fargo experience".  However, taking their survey does not clear the request as they say "they want to leave it open so you can continue to leave feedback".

Please advise - the majority of my accounts are with WF and this seems like an unreasonable reason to not allow for account sync.

Full message on mint is "It looks like they have a message for you on their website. Before we can connect with the account, you’ll need to see what they need.".

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: