We apologize for the issue. The error code being
returned for your account indicates that your CIBC (Canadian Imperial Bank of Commerce) needs you to take some action on their website
before Mint can access your account.
An example of this action is acknowledging
The good news is that
you can fix the error by simply following the steps below:
1. Log into your
bank’s website directly.
2. You will see a
prompt with the required actions. Please follow the instructions provided.
3. View your account
balances and transaction details, if there are any, to make sure that there are
no other actions required.
4. Go back to
Mint.com and click the "Fix it" button to clear the error.
If there was no
prompt or message, here are some things you can do to trigger it:
• Clear the cache and
cookies of your browser.
• Use a different
computer when logging in to the bank’s website.
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Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.