Feature Request: Indicate that user account is shared

I started plugging my taxes into turbo tax a few weeks ago, and ever since then I mysteriously kept getting locked out of both my Mint and my TurboTax accounts. I would reset my password, and then the very next day that same password wouldn't work and I'd have to reset it again, and then my other account wouldn't work, and so on.

Turns out Intuit switched to using a single account across all products, so if I change my TurboTax password, this updates my Mint password, and vice versa.

That's completely fine, but can you have some language on your login page that indicates this is the case? Even something as simple as "Please enter your Intuit Username and Password" instead of asking for Mint and Turbotax-specific credentials would have alerted me to the shared nature of the account and saved me a lot of headache.

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More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

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