Problem with linking Voya account to Mint because of multi-factor authentication

I'm an unable to link my Voya retirement account on Mint. The company I worked for had my 401k in T. Rowe Price but recently switched to Voya. I have tried linking my account under Voya Retirement, but it says my login information is incorrect. I have tried linking under Voya Financial, but it has a multi-factor authentication and apparently I have no idea what is asking for. The only six digit code I receive is the one sent to my phone for authentication when I sign in to the Voya account, but it is not accepted when I try to link the account on Mint. 

This is getting extremely frustrating. The multi-factor authentication serves no purpose for this other than to make things more difficult than they need to be.

Answer

Hi logan.tibbits


We apologize for the frustration that it has brought you. I have checked your account and saw that there was no Voya Financial added on your Mint account. 

Please try to add the account again even there was an error on it. This will help us see the exact error returning on your account. 

Thank you. 

Mint Christine

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