I'm sorry that you're having difficulties adding your account in Mint. Please refresh your account manually in Mint by following the steps here:
Click the Fix It button.
Enter your log in credentials when prompted.
Provide the answer to the additional authentication such as security questions, OTP, CAPTCHA and image passphrase.
If you have set up more than one security question or MFA, please wait for approximately 15-30 minutes and then refresh your account again. Each time you initiate a refresh, a new security question/MFA should be presented (stored or not).
If you were not prompted to answer any additional authentication, please try to log in to Mint Customer Care using another computer to trigger the MFA.
If issue persists, please visit us at Mint Support Center to contact support so we can further investigate the issue.
People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.