My account with EPlan services fails to connect, stating "ePlan Services - 401k needs you!". Can you help me fix this or figure out what's going on?

When I try to connect my ePlan Services account, it fails to authenticate, saying "ePlan Services - 401k needs you!" followed by:

"It looks like they have a message for you on their website. Before we can connect with the account, you’ll need to see what they need."

However, when I log into my ePlan Services account directly on the website, there aren't any "messages" or warnings that would otherwise be obvious.

Can you help me figure out what's going on and what I can do to fix this? It's nice and convenient to be able to see all of my accounts, and this one is the last one that isn't in my Mint.

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