I have been trying to connect my American Express Credit Card (UK) and customer service has told me I need to send a Quicken file - I do not have Quicken?

My individual transactions for one of my UK American Express (Amex) cards will not pull into Mint. Customer service has told me:

“We are sorry to inform you that we do not see the 'Quicken' file for the account 'The Preferred Rewards Supplementary Gold Card®' and hence transactions are not pulled in our product. Please provide us details of the quicken file available for this account to resolve the issue in the FI website. We also found that if you select 'American Express (Australia)' from the Financial Institution list in quick books product, it should resolve this issue"

I have no idea what this means as I do not have a Quicken account, I have never had to send any Quicken files, and my other Amex works perfectly (also a UK card).

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