I haven't been able to connect my Chase Bank account for several weeks. I get errors every time saying there is a problem connecting. The login credentials are correct.

Answer

Hi  sargettel


Thanks for reaching out to us. 

The error code you encountered means that Chase Bank is unable to connect to Mint due to either of the following: bank web site maintenance, high traffic volumes, or network connectivity issues. Your account/s for the bank/s involved are not going to show updated values as a result, but this should be temporary and may get fixed on it’s own.

To complete the fix after 24 hours:

1. Login to your Mint account and go to "Settings".

2. On the "Your accounts" section, locate the account in question.

3. Then click the gear icon next to it.

4. Click either the "Refresh" or "Edit Login" button (if you click the “Edit Login” button, you'll be prompted to re-enter your log in credentials for the financial institution).

If the issue persist after doing the steps, please chat or email us using this link: https://help.mint.com


Thanks. 

Mint Christine

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