We apologize for the trouble that it has caused you. Below are some of the most common issues which prevent Mint
from giving you a real-time view of your transactions:
1. The bank’s website is not allowing our data connectivity
team to access your account. That is, the data available for download can only
be accessed through a secondary webpage -- which impacts our automatic update
2. Mint has a special aggregation arrangement with the bank,
limiting our ability to update your account to specific days/times.
Additionally, the arrangement can impact our ability to run our automatic
updates for your account altogther, limited updates to hard refreshes when you
3. The bank’s website is regularly changing transaction
descriptions or IDs. In this case, our script will still pull in transactions
from the bank, but will hold them until the bank makes necessary changes for us
to run analysis on the data to prevent duplicate transactions within your
order to ensure your data stays up to date, we recommend logging in to Mint.com
regularly to trigger a refresh.
People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.