cannot add bb&t account. get prompted for username/password/securtiy but receive error BB&T uses a security method that prevents us from adding it.

I recently switched to BB&T and I cannot add my BB&T account to Mint. I have verified my username and password. I changed my security questions so they match. I get prompted to enter username/password/security question, but get an error BB&T uses a security method that prevents us from adding it. I contacted mint support and they gave me some BS response and said Thanks for the Feedback. If I can't authenticate, why can others? If BB&T changed, then all users should have the same issue. If not, then please help me get this added.


Answer

Hi epps.lynne


We understand that you'd like to add your BB&T account however, it's returning authentication error. We apologize for this inconvenience. Checking your profile, it appears that Mint can't support the authentication field your account is using. 

You mentioned that you have modified your online profile and change the security questions. This is the possible reason why Mint can't go through. If there's a way to disable this or revert it back, Mint might connect. If none, Mint won't  be able to aggregate data. 


_Mint Rae

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