I checked your account and see that there was an error The error code we are seeing indicates that two or more of your Sunlife Financial (Benefit Access) - Canada accounts may share the same name, which is confusing our aggregation process.
Please login to your bank site and double check the names for each of your accounts and make sure they are all unique so we can recognize them as separate accounts.
Once you do this, if you make any changes, please refrain from logging into your Mint account for 24-48 hours to allow our batch process to “discover” the newly renamed accounts.
After 48 hours, if you find your account is still in error, please reply with the following so we can investigate further:
- Do you have two accounts sharing the same name on the bank site?
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