Why isn't my Capital One Quicksilver account updating transactions?

My Capital One Quicksilver Visa credit card account was added to my Mint account and tracking all transactions perfectly until Mar 29. After that, it stopped downloading transactions. 

When I first log in to Mint.com, the account tells me the login details are incorrect. When I input the correct login details, the sync claims it is successful but none of my transactions are actually downloaded. I have tried manually syncing the account, I have tried changing my password at Capital One and then updating it in Mint. Nothing has worked to solve the problem. 

When I use the Go To Website option from Mint's account settings (https://verified.capitalone.com/sic-ui/#/esignin?Product=Card) I can log in just fine using my credentials. 

I have also tried to use the email option to contact Mint about this issue twice now and I have yet to receive a response. 

What else can I try?

1 additional answer

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: