Tangerine Bank (Canada) doesn't sync anymore since they updated their website. Anyone else having that problem?

Tangerine Bank (Canada) doesn't sync anymore since they updated their website. Anyone else having that problem?


It started Between Tuesday 28th and Friday 29th and since then, syncing doesn't happen anymore.

Answer

Hi nicolas.bernier.,

Thank you for bringing this to our attention and I'm sorry to hear that you are having issues with your Tangerine account on your Mint. 

Upon reviewing, Mint is detecting a change in either the name or account number in one or more of your accounts in Tangerine, resulting to missing transactions or update failure that you may be experiencing. This usually happens when the bank updated the account name or brand of the account type, or when your account number was replaced due to lost or stolen card.  Please log in directly to your Bank's website to validate if there is indeed a change as detected by Mint.  Should you see that there is absolutely no change at all, kindly let us know for further review. Otherwise, you will just need to log out and then log back in to Mint to initiate a refresh of your accounts.

The new or recently updated accounts may take several hours to show in Mint. You can also manually refresh individual accounts by clicking the “Settings” link at the top of the page when you're logged into your Mint account, and then clicking the “Refresh Icon” button next to the account. Log out and then check back after 24 hours.

If issue persists after the given time frame, kindly contact us for for further investigation on the link provided:

http://help.mint.com/General/888962161/How-do-I-contact-customer-care.htm

Regards,
Mint Lee

 

Was this answer helpful? Yes No
Default user avatars original
Moderator

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: