Thank you for bringing this to our attention and I'm sorry to hear that you are having issues with your Tangerine accounts on your Mint,
Based on our investigation, Mint is detecting a change in either the name or account number in one or more of your accounts in Tangerine, resulting to missing transactions or update failure that you may be experiencing. This usually happens when the bank updated the account name or brand of the account type, or when your account number was replaced due to lost or stolen card. Please log in directly to your Bank's website to validate if there is indeed a change as detected by Mint. Should you see that there is absolutely no change at all, let us know for further investigation. Otherwise, you will just need to log out and then log back in to Mint to initiate a refresh of your accounts.
The new or recently updated accounts may take several hours to show in Mint. You can also manually refresh individual accounts by clicking the “Settings” link at the top of the page when you're logged into your Mint account, and then clicking the “Refresh Icon” button next to the account. Log out and then check back after 24 hours.
If issue persists, kindly contact us on the link provided for further investigation:
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