[Feedback] Don't show Time Warner Cable as an account option until the integration is fixed.

I was trying to fix the integration with my Time Warner Cable account. After going between Mint and TWC support (who had no idea what was wrong) multiple times, Mint finally said that TWC is blocking them due to mint not meeting security standards or something like that:

"We have received an update from our team regarding the issue that you are reporting. While investigating the issue, they found out that Spectrum providers are currently blocking our IP's, Due to this, our system fail to aggregate any information from the website of the following providers: Charter Communications (Spectrum), Time Warner Cable & Bright House Networks.

We do know how important it is to have the said account be added to your Mint profile, that's why our team are still working on this with Spectrum. Unfortunately, we do not have any time frame on when will this be fix but we assure you that our team will do their best to have it taken care of as soon as possible."

Looking around online, this has been happening for a very long time. Can we please not show these accounts as options in the Web UI until the integration is fixed, or at least show a more detailed explanation so others don't have to spend two hours on a Sunday trying to figure out what is wrong with their accounts?

(Note, I'm not really sure where this should go. https://help.mint.com says to submit feedback via the chat, but the chat rep first linked me to the community guidelines and then eventually this section of the site. If feedback belongs elsewhere feel free to move this or point me in the right direction.)

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: