Could we have an update on when the Rogers bank issue will be fixed? It has been about a month now that I have not been able to connect/add my card. Please fix.

I don't know how long these things take to fix and in the past, the people on chat have been very nice, but I'd appreciate answers on when this issue will be resolved. As most of my spending is on my credit card, I'm not really using Mint the way I had hoped to. It's quite frustrating that there seemingly is no attempt to update users on a resolution. Please fix the issue. 


Following the above guidelines, all I can say is I have the same issue with my credit card, PC Financial Mastercard. Only it is PC blocking Mint. There are no real answers concerning timelines. One can only hope for the best! I do wish they would at least give a quick one sentence update, acknowledgement, or a reference to a similar post. I have been entering the transactions manually as 'pending' so I can see them in my budget. This is very painful, as it used to be automatic, till PC changed their website. There is no other free solution, that works both on PC, and Android & Apple Phones. Fully automatic transaction downloads, that is! I've tried many...

Was this answer helpful? Yes No

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: