Android up doesn't work. I reach a screen that says the servers are down and the hamsters got loose. Been going on for months. What gives?

The widgets were working for me and that's all I really needed on mobile, but now there's a problem with some accounts not loading in the widget so I'm looking for support. I've tried clearing cache, restarting phone, uninstalling and reinstalling, and so of course it's also the most updated version. 

Also, how the heck are we supposed to get chat support? It says the button won't appear if all agents are busy with customers. Are we really expected to keep our eyes on the screen the whole time to hit that button? 

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