Mint restricts the total number of accounts

I'm no longer able to add new accounts to Mint. When I try, Mint accepts the credentials for the new bank but then says that it's having trouble finding the account. This has happened to me twice. Both times I was told by customer support that Mint has a limit on how many bank accounts can exist under a single Mint user, and that even deleted accounts count against this limit. The latter means two things. First, there's absolutely no way to circumvent this limit by deleting old or unused things. Second, this is most likely an engineering error: this limit likely applies to some kind of identifier number assigned by Mint to each bank account and someone, probably in the early days of Mint, set a limit for that number that seemed safe at that time but didn't consider that people would be using their software for decades (I'm a Mint user since its beta days), they would actively manage their finances, including opening and closing bank and credit card accounts (credit card app-o-ramas: guilty as charged), and that Mint itself would sometimes screw up and create duplicate records of a single account. 

My conversations with customer support went nowhere: they escalated my issue, but the answer was basically "it is what it is, please go away." I was able to hack that limit once because I needed to add a new Chase account, and I had an unused Chase account, so I changed the credentials on the existing one, and it went through. But right now I'm in a pretty bad situation: I want to add a totally new (to me) bank, and there's no way to do it. And I'm still young enough that I can see myself doing business with more banks, and none of that will be trackable in my existing Mint account. 

Obviously I don't want to open a new Mint account because that would defeat the whole purpose of its financial management tools.

Suggestions? Ideas? Ways to reach the Intuit software team and make them assign more that 8 bits to the account ID in their database?

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: