ScholarShare has changed their website (new one is scholarshare529.com and cascholareshare529.com) and this has broken Mint.

Mint now fails to update ScholarShare accounts

Answer

ScholarShare has a) two-factor authentication for individual login; and b) a separate URL for aggregators like Mint: https://www.cascholarshare529.com/aggregator

The aggregator URL also requires different login credentials for aggregators, which can be created on Profiles & Documents > Passwords & Security Features page on the ScholarShare website.  The problem seems to be that Mint is directing people to the individual login URL, not the aggregator URL, which is thus requiring a two-factor login. 

Honestly, the frustration in adding another step when it comes to updating my account has led to a financial performance review of CA's 529 versus other states.  As a result, I'm transferring my funds to another 529 with a better track record.  Convenience in monitoring my account is a secondary consideration here, but this is an example of why it pays to think through the user experience.

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