Fidelity myCash account transactions not downloading

My Fidelity myCash account hasn't been downloading transactions properly since Aug.  The overall balance information is correct, however several individual transactions that are visible from Fidelity's website are not being listed on Mint.  Are there any known issues with Fidelity myCash accounts that would allow for proper overall balance information, yet missing out on individual transactions to reconcile with?  Fwiw, the account isn't marked as having any temporary errors on the Mint side...

Answer

david.sellers,

As this account is syncing and there are not known issues for Fidlelity myCash transactions, please use Contact Mint and report this error https://www.mint.com/help/#more-help I am sorry for the inconvenience!

Thank you,
Mint Maggie

Was this answer helpful? Yes No

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: