I cannot link to my Citi Goverment travel card, can you help?

I'm trying to add an account for Citibank, but can't. I think this may be a sript issue within Mint.  When I go to the site and log in I get prompted with a secondary question which is like a dual authentication piece.   Is there a fix for this?  The URL is below

https://home.cards.citidirect.com

Answer

Hello jteson,

Looking at the error code for this account you are trying to add, I see you will need to report this through Contact Mint https://www.mint.com/help/#more-help for escalation to data connectivity, where this can be remedied.

Thank you!

Mint Maggie

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